FREE shipping on orders over $200 | Local Collection from Cairns, QLD
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Yes, we offer free AUS shipping on orders over $200AUD.
Our shipping rates include:
You can view the full details in our Shipping Policy.
Local Pickup is available from Cairns (Kanimbla) QLD 4870. You will be notified when your order is ready to be picked up.
An exact pickup location and instructions will be provided once your order has been processed and is ready for collection.
Unfortunately not at this stage, however if this is something you are seeking, please get in touch with us via info@acristaldicollection.com.au
Once your order has been shipped you will be emailed a tracking number to the email address you used to place your order. If you do not receive this email, please let us know and we will resend it.
Shipping times will depend on where you are located. All orders are posted from Far North Queensland with Australia Post and their recommendations include:
More accurate details will be provided in your confirmation email. We do our best endeavors to estimate your delivery date, however any delivery date or time specified by us is a best estimate and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
We understand you want your order as fast as possible, so we do our best to process your orders within 1-2 business days from the day of purchase. Orders are only processed and posted during business days (Monday - Friday) and excludes weekends and Queensland public holidays.
No. A Cristaldi Collection does not accept refunds simply for a change of mind. We do however, want you to be absolutely happy with your purchase, so we happily offer our customers the option to return your product and either exchange the item for a different size or receive a store credit (with 3 years expiry).
Terms and conditions apply, so please see our Returns Policy for full details
Yes. Return shipping for change of mind or incorrect fit is borne by the customer and non-refundable. Please keep your tracking details as A Cristaldi Collection is not liable for returns lost in transit.
If you have received a faulty or incorrect item, we will bear the return shipping cost.
We have a user-friendly Returns Portal where you can lodge your return online.
Click the profile icon in our stores navigation, or go to the returns page, and then request a return.
Please allow up to 5 business days for processing once your return has been received. You will receive your store credit via your nominated email address at the time you placed your order. Please check your junk/spam folder in case you haven’t received it after the 5 business days.
If you have any issues with your return, please email us at info@acristaldicollection.com.au and we will look into this for you.
Unfortunately, we are unable to hold an item or place stock aside for orders and exchanges.
A Cristaldi Collection stocks a wide variety of brands, so unfortunately we are unable to apply a one-size fits all sizing chart. Sizing may vary!! But rest assured, we are more than happy to help with any sizing requests or queries you may have to make sure you can choose the perfect fit each and every time!
If you are looking for the particular measurements or help with sizing, please just email us with your query at info@acristaldicollection.com.au
If you have made a mistake, that’s totally ok, we are all human! Please just reach out to us asap via email info@acristaldicollection.com.au and we will try our best to fix up the issue before your order is shipped out to you. Unfortunately once the items have been processed and shipped we are unable to change the order.